No Refunds – Exchange/store credit within 14 days of purchase. Items must meet the following conditions, original tags attached, unworn, unwashed, free of scent (pet, smoke, perfume etc.). All items must be accompanied by the original receipt. No returns/exchanges will be processed without a receipt.
Due to the intimate nature and hygienic standards of intimate apparel item it is not possible for us to process returns/exchanges on the following items: Panties, lingerie sets that include a matching panty, hosiery, teddies, shapewear with a gusset, swimwear with a gusset, and all Men's underwear/sleepwear.
Accessories (including face masks, products with an adhesive base ie: nipple covers, breast tape etc.) and products in sealed packages or containers.
All body products, lotions, oils, bathing products and personal products are FINAL SALE.
Clearance Items and or purchases made with promotional coupons/vouchers.
In-store gift cards/certificates are not redeemable for cash, and may not be returned. Lost gift certificates will not be reimbursed.
Envie Intimates employees will determine whether an item is eligible for return. All employees have been trained regarding our policies and procedures for returns.
Our staff will endeavor to mark all finale sale items with a stamp on your receipt. However, this is done as a courtesy and our exchange policy will be enforced with or without a stamp.
ENVIE Intimates reserves the right to modify this Policy at any time, and such modifications are effective upon posting of the modified Policy. Accordingly, you agree to review the policy periodically, and your continued access or use of this site shall be deemed your acceptance of the modified agreement.
USE OF INFORMATION
Information collected by ENVIE Intimates about its users is used internally by authorized employees of ENVIE Intimates for three main purposes: First, we collect information to determine which areas, features, and products our users like the most and find most helpful, so we can continue to improve the site. Second, we collect information in order to personalize the site for our users Finally, we collect information to enable our users to participate in promotions, contests, services, and other activities on our site.
At times, the ENVIE Intimates website will send your computer a "cookie," which is a small data file that's stored on your hard drive. Cookies are used to give you better, more personalized service once you've bought something from us or become a member of ENVIE Intimates. This information is for internal use only, and is not made available to any third parties. Some web browsers allow the option of blocking cookies if you wish, however this may cause some sections of the website to not function properly.
IP ADDRESS TRACKING
Periodically, ENVIE Intimates will host contests, which will require the submission of your name and contact information. Because the rules and terms of each contest can vary, all information about the contest is posted during the event, and those disclosures shall override anything to the contrary in this policy.
ENVIE Intimates uses the latest encryption technologies and rigorous password protections to ensure the security of your user ID, password, and personal information. Your information is only viewed by authorized staff members, and cannot be accessed by any other staff members, or any third parties.
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